General Data Protection Regulation

North Lanarkshire Carers Together (NLCT) is committed to protecting your privacy and personal information and in line with the new General Data Protection Regulation (GDPR) which comes into effect from 25th May 2018, we have produced this Transparency Statement to set out how we collect, store and use any information you provide.

Identity and Contact Details

NLCT is a registered charity in Scotland (No: SC033795). We are a Member Organisation working in partnership with University Health & Social Care North Lanarkshire and the third and independent sectors to improve the lives of unpaid carers living, or caring for someone who lives in North Lanarkshire.

Our registered office is:

North Lanarkshire Carers Together
Forgewood Community Centre
49 Dinmont Crescent
Motherwell ML1 3TT

Email: enquiries@carerstogether.org
Website www.carerstogether.org
Telephone 01698 404055
Office Hours 9am – 4.30pm

Our Purpose

We are governed by a board of volunteer directors and have a number of paid staff, who work in partnership throughout North Lanarkshire to identify, inform, signpost and refer unpaid carers and the people they care for to supports and services. We raise the profile of carers’ issues and support carers to have their voice heard in the development of local and national policy and the development of service provision.

Basis for Processing Personal and Sensitive Data

NLCT will only process personal or sensitive data with your prior consent, unless there is a legal reason to do so. Consent may be written, verbal, or electronic.

How do we Collect Information from You?

We collect information in a number of ways:

• When you complete a paper version of our NLCT Registration Form.
• When you complete an electronic version of our NLCT Registration Form via our website www.carerstogether.org
• When you submit a carer enquiry request via our website www.carerstogether.org
• When you contact the office by phone to make a carer enquiry.
• When you contact the office by email to make a carer enquiry.
• When you visit the workplace of North Lanarkshire Carers Together to discuss your caring role with a NLCT staff member
• When you speak to a NLCT staff member at an outreach location including community-based events.

How do we Use and Store Information you Provide?

Information you provide to us on our membership form is stored securely on our database. We use this information to register you as a member and:

• Provide you with information you have requested.
• Invite you to our Annual General Meeting, which is a benefit of membership.
• Contact you with regards to consultations and carer events that may be of interest to you.
• Contribute to anonymised statistical reporting including carer profiling and equal opportunity monitoring.

Information may also be stored in paper format contained within files and stored in lockable cabinets within our secure office premises.

Who do we Share Information with?

With consent, we will share information in relation to seeking supports and services for you and/or the person you care for, as part of a referral process. This may include health and social care professionals, GP and hospital teams, national and third sector services, benefits agencies, charitable trusts etc. The method of consent will be noted as part of an audit trail.

How Long will we Keep your Information?

We will only hold your data for as long as it is necessary for the purposes for which it is provided to us. If you wish to be removed from our database, this can be done at any time by contacting the office on 0169840455 or emailing us at our enquiries email address.

In order to provide the best service we can, we will keep details of discussions and referrals made on your behalf or on behalf of the person you care for, in line with our Data Retention Policy.

Contact details for The Information Commissioner’s Office – Scotland

ICO – Scotland
45 Melville Place
Edinburgh
EH3 7HL
Tel: 0131 244 9001